FAQ

Frequently Asked Questions (FAQ)

1. Are your soaps vegan and cruelty-free?

Yes! All our soaps are handcrafted using vegan ingredients and are cruelty-free. We are committed to sourcing supplies that align with our ethical and environmental values.

2. What ingredients do you use in your soaps?

Our soaps are made with high-quality, skin-friendly ingredients. Each listing includes full ingredient details. If you have specific allergies or sensitivities, feel free to contact us before ordering.

3. Do you offer custom or personalized soap designs?

Yes, we do! We love creating custom designs for special occasions, gifts, or personal preferences. Please reach out via our Contact Page or email us with your ideas, and we’ll work with you to bring your vision to life.

4. Why do some soaps have different prices?

Soap prices vary depending on their weight. Small bars are at least 3 ounces and large bars are at least 5 ounces.

5. How can I place an order?

You can place an order directly through our website at artistickindness.store. Simply browse our products, add your favorites to the cart, and check out. For custom orders, please contact us first.

6. What payment methods do you accept?

We accept a variety of secure payment options, including:

  • Visa, Mastercard, American Express, Discover

  • PayPal, Apple Pay, Google Pay

  • Shop Pay and Venmo

7. Do you ship internationally?

Currently, we ship within the United States. If you’re outside the U.S. and interested in placing an order, contact us and we’ll try to accommodate your request.

8. How long will it take to receive my order?

Orders are processed within 1–3 business days. Shipping within the U.S. usually takes 3–7 business days. Custom orders may take additional time depending on the complexity of the design.

9. What is your return and exchange policy?

Due to the personal nature of our products, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact us and we’ll do our best to make it right.

10. How can I get in touch for custom orders or questions?

You can message us through our Contact Page or email us directly. We aim to respond to all inquiries within 24–48 hours.